30-Day Return Policy
We offer a 30-day return policy. From the day you receive your item, you have 30 days to request a return. To qualify, items must be in their original condition, unused, in the original packaging.
Return Process
To initiate a return, please contact us at contact@weareavera.com
Upon acceptance of your return, we will provide instructions for sending your package. Returns without prior request will not be accepted.
Damages and Issues
Upon receiving your order, please inspect it immediately. If you find any defects, damages, or receive the wrong item, contact us within 3-days so we can address and resolve the issue. To process your request, we require clear photos of the product, the packaging, and any visible damage.
We do not offer exchanges for items due to a change of mind, incorrect size selection, or normal wear and tear.
Non-Returnable Items
Some items are not eligible for return, such as perishable goods, custom products, and personal care items. Returns of hazardous materials, flammable liquids, or gases are also not accepted. Contact us if you have questions about your specific item.
Exceptions
Sale items are non-returnable.
Contact
For any questions regarding returns or refunds, reach out to us at contact@weareavera.com